Grievance Redressal

Grievance Officer

For any complaints or grievances, please contact our Grievance Officer:

• Name: [Grievance Officer Name]
• Email: grievance@ecommerce-store.com
• Phone: [Phone Number]

How to File a Grievance

You can file a grievance by:

• Sending an email to the Grievance Officer
• Calling our customer service helpline
• Using the contact form on our website

Resolution Process

We aim to resolve all grievances within 30 days of receipt. You will receive an acknowledgment within 7 days.

Escalation

If you are not satisfied with the resolution, you can escalate the matter to our senior management.

Consumer Court

If the grievance remains unresolved, you have the right to approach the Consumer Court or appropriate regulatory authorities.